Solving Complex Problems and Improving Customer Experience with our Digital Transformation and Advisory Services

Our innovative products and services deliver tangible results to federal agencies so they can achieve their mission. See how our services below can help your organization become more agile, strategic, secure, efficient, and impactful.

Digital Transformation & Analytics

Agile Development and Automation

We iteratively develop software features, collaborate with Product Owners and use CI/CD pipeline automation and collaboration tools (Git, Jenkins, Docker, Kubernetes, Datadog, Jira/Confluence, Slack, etc.) to maximize delivery of business value to customers. We’ll use your preferred development frameworks (Scrum, Scaled Agile, Kanban) to manage sprint ceremonies, track Agile development metrics, monitor trends, and develop dashboards to increase transparency within the program.
  • Low Code & COTS
  • Custom Applications
  • Cloud Dev & Migration
  • DevSecOps & CI / CD
  • Microservices
  • ATO Support

Data Analytics & AI

All our data services are tailored to your specific needs. We help your agency analyze large datasets, optimize resource allocation, enhance public service delivery, and improve mission outcomes while ensuring compliance with federal regulations and data security standards.

To enhance decision-making, improve efficiency, and drive innovation, we use advanced data analysis tools (e.g. Databricks, Immuta, Power BI, etc.) and AI-powered solutions. Our services include data collection, transformation, and visualization, as well as developing predictive models and machine learning algorithms.

  • Transformation & Analysis
  • Reporting & Visualization
  • Data-level Security
  • Artificial Intelligence – ML, RPA, NLP

Product and Project Management

Our team has the experience, certifications, and training to manage large-scale integrations, strategic initiatives, and sustainment activities.

Leveraging best practice Agile and PMBOK-based project management guidance, our goal is to ensure product value by prioritizing the delivery of features that provide the highest benefit to users and drives mission success.

Our use of agile ceremonies and collaboration tools facilitates transparency such that all team members can identify and monitor performance, quality, risks and issues for mitigation before an impact to schedule or cost occurs.

  • Agile & PMBOK-based
  • Product Value Measurement
  • Product Roadmap Development
  • Agile Collaboration Tools
  • Risk / Issue / Dependency Monitoring
  • Reporting & Communications Cadence
  • PMO Support

Customer Experience (CX)

We improve interactions between the government and citizens to ensure services are user-friendly, efficient, and responsive to the public’s needs.

To provide the most customer value, we identify and define user personas and document user journeys to address capability gaps and eliminate user pain points. Our services also include customer research, designing and implementing user-centered service delivery models, and developing feedback mechanisms to gather citizen input.

By leveraging data analytics and user experience (UX) design principles, our services streamline processes, increase public trust, and improve the experience for all stakeholders.

  • Customer Journeys
  • Persona Development
  • User Stories with Success Criteria
  • User-Centered Design

Performance Management

We track each project’s performance to ensure iterative progress is achieved and that work is aligned with your organizational goals. To help your agency identify potential issues and take corrective actions, we monitor performance trends and use a systematic approach to assess and improve organizational effectiveness and efficiency.

Our services include setting clear performance goals, establishing Key Performance Indicators (KPIs) and Critical Performance Parameters (KPPs), and implementing Service Level Agreements (SLAs) to ensure accountability, improve quality, inform decision-making, and optimize resource allocation.

By integrating Agile measures, agencies can adapt quickly to changing priorities and stakeholder needs while fostering a culture of continuous improvement.

  • SMART Measures
  • Strategic Alignment
  • KPIs / KPPs / OKRs / SLAs
  • Trend Analysis

SELC Documentation Support

To enhance project transparency, improve risk management, and support successful project delivery, we can review and create systems engineering documentation that is compliant with your existing frameworks and guidelines as well as tailor them to specific project needs.

Our services include creating and maintaining product roadmaps, facilitating compliance with federal standards [including DHS Management Directive (MD)-102, Enterprise Architecture (EA) guidance, OMB, NIST, etc.)], and ensuring effective communication among stakeholders that fosters buy-in across the organization.

  • Enterprise Architecture (EA) Alignment
  • Compliance with Guidance, Regulations, Standards, & Templates
  • Review Gate & Milestone Support

Agile Development and Automation

We iteratively develop software features, collaborate with Product Owners and use CI/CD pipeline automation and collaboration tools (Git, Jenkins, Docker, Kubernetes, Datadog, Jira/Confluence, Slack, etc.) to maximize delivery of business value to customers. We’ll use your preferred development frameworks (Scrum, Scaled Agile, Kanban) to manage sprint ceremonies, track Agile development metrics, monitor trends, and develop dashboards to increase transparency within the program.
  • Low Code & COTS
  • Custom Applications
  • Cloud Dev & Migration
  • DevSecOps & CI / CD
  • Microservices
  • ATO Support

Customer Experience (CX)

We improve interactions between the government and citizens to ensure services are user-friendly, efficient, and responsive to the public’s needs.

To provide the most customer value, we identify and define user personas and document user journeys to address capability gaps and eliminate user pain points. Our services also include customer research, designing and implementing user-centered service delivery models, and developing feedback mechanisms to gather citizen input.

By leveraging data analytics and user experience (UX) design principles, our services streamline processes, increase public trust, and improve the experience for all stakeholders.

  • Customer Journeys
  • Persona Development
  • User Stories with Success Criteria
  • User-Centered Design

Data Analytics & AI

All our data services are tailored to your specific needs. We help your agency analyze large datasets, optimize resource allocation, enhance public service delivery, and improve mission outcomes while ensuring compliance with federal regulations and data security standards.

To enhance decision-making, improve efficiency, and drive innovation, we use advanced data analysis tools (e.g. Databricks, Immuta, Power BI, etc.) and AI-powered solutions. Our services include data collection, transformation, and visualization, as well as developing predictive models and machine learning algorithms.

  • Transformation & Analysis
  • Reporting & Visualization
  • Data-level Security
  • Artificial Intelligence – ML, RPA, NLP

Performance Management

We track each project’s performance to ensure iterative progress is achieved and that work is aligned with your organizational goals. To help your agency identify potential issues and take corrective actions, we monitor performance trends and use a systematic approach to assess and improve organizational effectiveness and efficiency.

Our services include setting clear performance goals, establishing Key Performance Indicators (KPIs) and Critical Performance Parameters (KPPs), and implementing Service Level Agreements (SLAs) to ensure accountability, improve quality, inform decision-making, and optimize resource allocation.

By integrating Agile measures, agencies can adapt quickly to changing priorities and stakeholder needs while fostering a culture of continuous improvement.

  • SMART Measures
  • Strategic Alignment
  • KPIs / KPPs / OKRs / SLAs
  • Trend Analysis

Product and Project Management

Our team has the experience, certifications, and training to manage large-scale integrations, strategic initiatives, and sustainment activities.

Leveraging best practice Agile and PMBOK-based project management guidance, our goal is to ensure product value by prioritizing the delivery of features that provide the highest benefit to users and drives mission success.

Our use of agile ceremonies and collaboration tools facilitates transparency such that all team members can identify and monitor performance, quality, risks and issues for mitigation before an impact to schedule or cost occurs.

  • Agile & PMBOK-based
  • Product Value Measurement
  • Product Roadmap Development
  • Agile Collaboration Tools
  • Risk / Issue / Dependency Monitoring
  • Reporting & Communications Cadence
  • PMO Support

SELC Documentation Support

To enhance project transparency, improve risk management, and support successful project delivery, we can review and create systems engineering documentation that is compliant with your existing frameworks and guidelines as well as tailor them to specific project needs.

Our services include creating and maintaining product roadmaps, facilitating compliance with federal standards [including DHS Management Directive (MD)-102, Enterprise Architecture (EA) guidance, OMB, NIST, etc.)], and ensuring effective communication among stakeholders that fosters buy-in across the organization.

  • Enterprise Architecture (EA) Alignment
  • Compliance with Guidance, Regulations, Standards, & Templates
  • Review Gate & Milestone Support

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