Solving Complex Problems and Improving Customer Experience with our Digital Transformation and Advisory Services
Our innovative products and services deliver tangible results to federal agencies so they can achieve their mission. See how our services below can help your organization become more agile, strategic, secure, efficient, and impactful.
Services
Agile Development and Automation
- Low Code & COTS
- Custom Applications
- Cloud Dev & Migration
- DevSecOps & CI / CD
- Microservices
- ATO Support
Data Analytics & AI
All our data services are tailored to your specific needs. We help your agency analyze large datasets, optimize resource allocation, enhance public service delivery, and improve mission outcomes while ensuring compliance with federal regulations and data security standards.
To enhance decision-making, improve efficiency, and drive innovation, we use advanced data analysis tools (e.g. Databricks, Immuta, Power BI, etc.) and AI-powered solutions. Our services include data collection, transformation, and visualization, as well as developing predictive models and machine learning algorithms.
- Transformation & Analysis
- Reporting & Visualization
- Data-level Security
- Artificial Intelligence – ML, RPA, NLP
Product and Project Management
Our team has the experience, certifications, and training to manage large-scale integrations, strategic initiatives, and sustainment activities.
Leveraging best practice Agile and PMBOK-based project management guidance, our goal is to ensure product value by prioritizing the delivery of features that provide the highest benefit to users and drives mission success.
Our use of agile ceremonies and collaboration tools facilitates transparency such that all team members can identify and monitor performance, quality, risks and issues for mitigation before an impact to schedule or cost occurs.
- Agile & PMBOK-based
- Product Value Measurement
- Product Roadmap Development
- Agile Collaboration Tools
- Risk / Issue / Dependency Monitoring
- Reporting & Communications Cadence
- PMO Support
Customer Experience (CX)
We improve interactions between the government and citizens to ensure services are user-friendly, efficient, and responsive to the public’s needs.
To provide the most customer value, we identify and define user personas and document user journeys to address capability gaps and eliminate user pain points. Our services also include customer research, designing and implementing user-centered service delivery models, and developing feedback mechanisms to gather citizen input.
By leveraging data analytics and user experience (UX) design principles, our services streamline processes, increase public trust, and improve the experience for all stakeholders.
- Customer Journeys
- Persona Development
- User Stories with Success Criteria
- User-Centered Design
Performance Management
We track each project’s performance to ensure iterative progress is achieved and that work is aligned with your organizational goals. To help your agency identify potential issues and take corrective actions, we monitor performance trends and use a systematic approach to assess and improve organizational effectiveness and efficiency.
Our services include setting clear performance goals, establishing Key Performance Indicators (KPIs) and Critical Performance Parameters (KPPs), and implementing Service Level Agreements (SLAs) to ensure accountability, improve quality, inform decision-making, and optimize resource allocation.
By integrating Agile measures, agencies can adapt quickly to changing priorities and stakeholder needs while fostering a culture of continuous improvement.
- SMART Measures
- Strategic Alignment
- KPIs / KPPs / OKRs / SLAs
- Trend Analysis
SELC Documentation Support
To enhance project transparency, improve risk management, and support successful project delivery, we can review and create systems engineering documentation that is compliant with your existing frameworks and guidelines as well as tailor them to specific project needs.
Our services include creating and maintaining product roadmaps, facilitating compliance with federal standards [including DHS Management Directive (MD)-102, Enterprise Architecture (EA) guidance, OMB, NIST, etc.)], and ensuring effective communication among stakeholders that fosters buy-in across the organization.
- Enterprise Architecture (EA) Alignment
- Compliance with Guidance, Regulations, Standards, & Templates
- Review Gate & Milestone Support
Agile Development and Automation
- Low Code & COTS
- Custom Applications
- Cloud Dev & Migration
- DevSecOps & CI / CD
- Microservices
- ATO Support
Customer Experience (CX)
We improve interactions between the government and citizens to ensure services are user-friendly, efficient, and responsive to the public’s needs.
To provide the most customer value, we identify and define user personas and document user journeys to address capability gaps and eliminate user pain points. Our services also include customer research, designing and implementing user-centered service delivery models, and developing feedback mechanisms to gather citizen input.
By leveraging data analytics and user experience (UX) design principles, our services streamline processes, increase public trust, and improve the experience for all stakeholders.
- Customer Journeys
- Persona Development
- User Stories with Success Criteria
- User-Centered Design
Data Analytics & AI
All our data services are tailored to your specific needs. We help your agency analyze large datasets, optimize resource allocation, enhance public service delivery, and improve mission outcomes while ensuring compliance with federal regulations and data security standards.
To enhance decision-making, improve efficiency, and drive innovation, we use advanced data analysis tools (e.g. Databricks, Immuta, Power BI, etc.) and AI-powered solutions. Our services include data collection, transformation, and visualization, as well as developing predictive models and machine learning algorithms.
- Transformation & Analysis
- Reporting & Visualization
- Data-level Security
- Artificial Intelligence – ML, RPA, NLP
Performance Management
We track each project’s performance to ensure iterative progress is achieved and that work is aligned with your organizational goals. To help your agency identify potential issues and take corrective actions, we monitor performance trends and use a systematic approach to assess and improve organizational effectiveness and efficiency.
Our services include setting clear performance goals, establishing Key Performance Indicators (KPIs) and Critical Performance Parameters (KPPs), and implementing Service Level Agreements (SLAs) to ensure accountability, improve quality, inform decision-making, and optimize resource allocation.
By integrating Agile measures, agencies can adapt quickly to changing priorities and stakeholder needs while fostering a culture of continuous improvement.
- SMART Measures
- Strategic Alignment
- KPIs / KPPs / OKRs / SLAs
- Trend Analysis
Product and Project Management
Our team has the experience, certifications, and training to manage large-scale integrations, strategic initiatives, and sustainment activities.
Leveraging best practice Agile and PMBOK-based project management guidance, our goal is to ensure product value by prioritizing the delivery of features that provide the highest benefit to users and drives mission success.
Our use of agile ceremonies and collaboration tools facilitates transparency such that all team members can identify and monitor performance, quality, risks and issues for mitigation before an impact to schedule or cost occurs.
- Agile & PMBOK-based
- Product Value Measurement
- Product Roadmap Development
- Agile Collaboration Tools
- Risk / Issue / Dependency Monitoring
- Reporting & Communications Cadence
- PMO Support
SELC Documentation Support
To enhance project transparency, improve risk management, and support successful project delivery, we can review and create systems engineering documentation that is compliant with your existing frameworks and guidelines as well as tailor them to specific project needs.
Our services include creating and maintaining product roadmaps, facilitating compliance with federal standards [including DHS Management Directive (MD)-102, Enterprise Architecture (EA) guidance, OMB, NIST, etc.)], and ensuring effective communication among stakeholders that fosters buy-in across the organization.
- Enterprise Architecture (EA) Alignment
- Compliance with Guidance, Regulations, Standards, & Templates
- Review Gate & Milestone Support
Planning, Strategy, and Portfolio Management Support
It can be difficult for agencies to juggle the realities of a complex Agile system development project with the reporting needs of leadership and oversight entities. To help align the goals of business, IT, and financial stakeholders, we work with customers to understand their investment portfolio and assist with Capital Planning and Investment Control (CPIC) reporting.
This helps agencies ensure value across their program portfolios, maximize efficiencies through Technology Business Management (TBM), provide increased visibility, improve their FITARA scorecards, and maximize the impact of federal investments.
- LEAN Portfolio Management
- Capital Planning & Investment Control (CPIC)
- Technology Business Management (TBM)
- FITARA Scorecards
Organizational Change Support
We support agencies by assessing the impact of changes on staff and operations, developing strategies for effective transition, and fostering employee buy-in through communication and training.
Our approach includes change management frameworks that outline the steps for successful implementation, stakeholder engagement strategies that include affected parties, and ongoing support to address challenges during the transition.
Our goal is to ensure that changes are adopted smoothly, minimizing disruption and maximizing the benefits of new initiatives, policies, or technologies.
- Organization Change Models (Kotter, ADKAR)
- Change Impact Analysis
- Transition & Buy-in Support
- Communications & Training
Governance and Policy Support
Our team works closely with customers to ensure their IT projects adhere to all relevant legislation, regulations, directives, and guidance.
We help agencies understand their regulatory and legislative environment, review relevant policy and monitor compliance with OMB, NIST, Federal Enterprise Architecture (FEA), and Management Directives (MDs). We also help ensure compliance with agency-specific documents like strategic plans and management directives (e.g., DHS MD-102).
- Governance Documentation
- Compliance with Regulations, Directives, & Guidance
- Strategic Plan Alignment
Agile Coaching and Training
We help organizations adopt and implement Agile methodologies, including the Scaled Agile Framework (SAFe), to enhance collaboration, flexibility, and resiliency.
Our Agile coaches work closely with your team to foster a culture of continuous improvement, facilitate effective ceremonies, and assist in coordinating Agile Release Trains (ARTs). This helps ensure alignment across multiple teams and synchronizes planning and delivery efforts.
We also offer Agile coaching and training services to include helping you get the most value out of your current Agile collaboration tools.
By promoting an Agile mindset and implementing SAFe practices, we help improve project delivery, enhance stakeholder engagement, and ultimately achieve better mission outcomes.
- Agile Methodologies & Practices
- Agile Metrics
- Quarterly Planning
- SAFe Agile Release Trains
Business Process and Communications Support
We conduct gap analysis and LEAN value stream mapping to identify opportunities for improvement so that agencies can optimize and automate their processes and maximize product value.
As process improvements and system changes are implemented, we leverage agency content quality controls/style guides to tailor communications for individual audience needs while always considering the security, accessibility (translation, omnichannel, etc.), and efficient distribution of information.
- Gap Analysis
- LEAN Value Stream Mapping
- Process Automation
- Stakeholder Engagement & Communication Plans
Acquisition Process Support
If Organizational Conflicts of Interest (OCI) concerns do not exist, we can provide guidance and assistance throughout the procurement lifecycle to ensure agencies acquire goods and services efficiently and in compliance with federal regulations.
This includes defining requirements, conducting market research, performing alternatives analysis, developing solicitations, and evaluating proposals. As needed, support encompasses training staff in acquisition policies, best practices, and effective contract management.
- Alternatives Analysis
- Procurement Lifecycle Support
- Support for Market Research, Solicitation
- Development & Proposal Evaluation
Awards & Certifications
Government Contractor
of the Year
Americas Fastest-Growing
Private Companies
Small Business Alliance Lead
